This Privacy Policy explains how Climate HVAC Solutions L.L.C. ("we," "us," or "our") collects, uses, and protects information when you visit our website or contact us about heating and cooling services.
Information We Collect
We collect information you choose to provide through our chat widget, by phone, or by email, which may include your name, email address, phone number, the HVAC service you're interested in, project details, and your text message consent selections.
How We Use Information
- To respond to your inquiries and estimate requests.
- To schedule, confirm, and provide HVAC services.
- To send text messages only when you have given the applicable consent.
- To maintain records of your communication preferences and consent.
Customer Inquiries
When you submit an inquiry, we use the details you provide to review your request and follow up with you about it.
Service Communications
We may contact you by phone or email about your request or service. Website SMS opt-in is available only through our chat widget. We send text messages only when you have given the applicable consent.
SMS Communications
If you opt in, you may receive non-marketing text messages (such as appointment reminders, confirmations, rescheduling, service updates, and responses to inquiries) and, only if you separately consent, marketing messages. Message frequency may vary. Message & data rates may apply. Reply STOP to opt out or HELP for help at any time.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text message services.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We do not sell mobile phone numbers or SMS consent data, and we do not share them with third parties for their advertising or promotional purposes.
Third-Party Service Providers
We may use service providers that help us operate our website, support chat inquiries, and deliver communications. These providers process information on our behalf to support our services. Any such sharing is subject to the SMS Communications section above, and text messaging opt-in data and consent are never shared for marketing or promotional purposes.
Cookies and Analytics
Our website may use basic cookies or similar technologies needed for the site to function and to understand general site usage. You can control cookies through your browser settings.
Data Retention and Security
We keep information for as long as needed to respond to your request, provide services, maintain consent records, and meet legal obligations. We use reasonable safeguards to protect information, though no method of transmission or storage is completely secure.
Your Privacy Choices
- Reply STOP to any text message to stop receiving texts.
- Contact us to ask about, update, or request deletion of your information.
Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page. See also our Terms & Conditions.
Contact Information
Climate HVAC Solutions L.L.C.
5050 W 17th Ave
Denver, CO 80204
Phone: (303) 887-0344
Email: Tom@climateHVACSolutions.com